OUR HAVEN ON THE LAKE
The Promise Program at The Still Point at Haven on the Lake rewards you for taking care of yourself on a regular basis by offering significant discounts on Wellness Spa Experiences. Whether you are coming to us because of a particular issue, just need to relax, or want to stay healthy, we want to make it possible to get yourself to a state of balance and keep you there!
We understand the physical and mental value of regular wellness treatments and for your commitment to your wellness, are passing on savings to you. At the same time, we understand that flexibility in any agreement is important.
Our Promise Program comes with a minimal commitment of only six months and lots of perks such as upgrades, roll-over treatments, special pricing on other Wellness Spa Experiences, transfers to family members, and exclusive discounts at the spa.
For only $89 per month, you can choose a 60 Minute Massage, Renew Facial, acupuncture treatment, Renew Manicure + Pedicure, or Warm Salt Glow. Additional services are available at the $89 rate and upgrades are available.
• $89 monthly autopay for a minimum commitment of 6 months
• Your personalized experience includes your choice of one of the following Wellness Spa Experiences using your monthly $89 credit: 60 Minute Massage, Renew Facial, acupuncture treatment, Renew Manicure + Pedicure, or Warm Salt Glow*
• Discounted Wellness Spa Experience upgrades available; difference may be applied at the time of service and one $89 credit may be applied per upgrade.**
• Special loyalty program discounts for additional Wellness Spa Experiences**
• 10% off full-priced all services priced under $115 + boutique products (excludes consignment items)
• $10 family share rate (each individual guest can use your membership once every six months)
• Birthday and other special promotions
*$89 monthly credit must be redeemed for a Wellness Spa Experience within 3 months of its issuance
**For additional information on eligible upgrades and details of the Promise Program, see below in our Frequently Asked Questions section.
Your card gets charged on the same date of every month. For example, if you signed up on May 24th, your first payment will be in-person on May 24th for $89 and you will continue to be charged $89 on the 24th of each month that you are a Promise Program participant. After that date each month, you will have a Promise Program credit on your account and can come in and redeem it any time. Your card will continue to be charged unless you cancel your Promise Program (see below).
WHEN DOES MY CARD GET CHARGED FOR THE AUTOPAY?
If you would like to upgrade your Wellness Spa Experience, just simply book the service of your choice. Your $89 credit will be applied towards your upgraded Wellness Spa Experience and you pay the difference at the time of checkout. Only one credit may be used towards each Wellness Spa Experience.
What if I want to upgrade my Wellness Spa Experience?
Yes, your Promise Program auto-renews monthly at the end of the contract term.
DOES IT AUTO-RENEW?
Just email us 30 days before your contract ends (put it in your calendar!) and we'll terminate your membership.
IF I ONLY WANT TO BE IN THE PROMISE PROGRAM FOR THE MINIMUM COMMITMENT AND DON’T WANT TO AUTO-RENEW, WHEN DO I NEED TO CANCEL BY?
Absolutely. It will only cost $10 to transfer your credit to someone else. That fee is collected at the time of the service.
CAN I SHARE A CREDIT WITH A FAMILY MEMBER OR FRIEND?
Yes, but there is a $25 early termination fee that applies if you cancel before the minimum commitment.
CAN I CANCEL MY MEMBERSHIP BEFORE MY CONTRACT TERM ENDS?
You have 3 months from its issuance to use any credits that have not expired and other Promise Program benefits will expire after 30 days. After 3 months from its issuance date, the credit(s) will no longer be available.
If I cancel, what happens to my credits?
Yes! It rolls over for three months. We offer the Promise Program to encourage you to take care of yourself and come in on a regular basis. However, if you skip a month or two, no worries. Your credits remain on your account to use while you are a Promise Program participant for three months.
DO MY CREDITS ROLL-OVER FROM MONTH TO MONTH?
Yes! If you would like to come in more than once a month and take advantage of the Promise Program discounted price, you simply pay for the additional Wellness Spa Experience when you come in. If you have skipped a month or two, you’ll have those credits remaining on your account for up to three months from issuance. Remember you always get Promise Program pricing for your additional Wellness Spa Experiences.
CAN I COME IN FOR MORE THAN ONE DISCOUNTED SERVICE PER MONTH?
No, the prepaid credits may only be used towards the Wellness Spa Experiences offered in the Promise Program specific to each location.
Can I apply the prepaid credits toward Wellness Spa Experiences offered at The Still Point at Haven on the Lake that are not part of the Promise Program?
Please send an e-mail to our Promise Program administrator that you would like to cancel and include your name, spa location (Haven), reason for cancellation, and when you would like to cancel. Please keep in mind that we require 30 days notice, so be sure to cancel 30 days before your payment date if you want to make it your last month. Payments due prior to the effective date will be charged as scheduled.
How do I cancel my Promise Program?
Contouring Wrap – $119 (normally $160)
Detoxifying Contour Wrap – $119 (normally $160)
Immune Boost Treatment - $114 (normally $145)
Holistic Skin Care
Restore Facial – $119 (normally $145)
Rejuvenate Facial – $149 (normally $175)
90 Minute Massage – $124 (normally $150)
Hot Stone Massage – $134 (normally $165)
Rejuvenate Manicure + Pedicure – $119 (normally $160)
What are the discounted Wellness Spa Experience upgrades available in the Promise Program and how much do they cost?
No, the credits are specific to location at which you joined.
Can I use my credits between the two locations?
Yes – but we don’t recommend it! Our seasonal mini facials, sonic dermabrasions, and resurfacing treatments are usually shorter in time duration and worth less than $89 so you wouldn’t want to spend more money on a shorter service.
Can I use my credit towards your Seasonal Mini Facials, Sonic Dermabrasions, or Resurfacing Treatments?
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